FAQs

Treatment, examinations, and the provision of other medical services are carried out both under voluntary health insurance programs and on a cash basis (paid services) under a contractual agreement.

A contract for the provision of paid services is issued at the registration desk upon provision of a valid ID.

When concluding contracts for paid medical services at the “MedinCentre” branch of GlavUpDK under the Ministry of Foreign Affairs of Russia with adult foreign citizens, in accordance with the legislation of the Russian Federation by the staff responsible for concluding contracts the documents accepted as proof of identity are:

• Foreign passport with a valid (non-expired) visa, or temporary residence registration, or a migration card.

• Seaman’s passport (Seafarer’s identity document)

• Unexpired diplomatic or official service card, or a foreign media correspondent’s identification, issued by the Russian Ministry of Foreign Affairs.

• A note or certificate from the Embassy of the citizen’s country or the Press Centre of the Ministry of Foreign Affairs of the Russian Federation confirming that the registration procedure is currently being completed (the contract is issued for a period of up to one month).

• Unexpired accreditation card of the State Registration Chamber of the Russian Federation.

• Unexpired official card issued by the Chamber of Commerce and Industry of Russia.

• Residence permit

• Properly issued certificate stating that the passport of a foreign citizen is in the process of registration (visa), with the date for collection of the document (the contract is concluded for the period specified in the certificate).

When concluding contracts for paid medical services for minor foreign patients, the staff responsible for concluding contracts additionally accept the following documents as proof of identity of the minor patient:

• Diplomatic or service card issued by the Ministry of Foreign Affairs of the Russian Federation to a minor foreign citizen.

• Child’s passport, or the national passport of one of the parents in which the child is registered, or indicated in the visa issued to one of the parents.

• Exchange card from the maternity hospital for a newborn child within the first month from the date of birth.

When concluding contracts for paid medical services at the “MedinCentre” branch of GlavUpDK under the Ministry of Foreign Affairs of Russia with persons without citizenship, political emigrants, and refugees, in accordance with the legislation of the Russian Federation by the staff responsible for concluding contracts the documents accepted as proof of identity are:

• Temporary residence permit

• Residence permit

• Stateless person’s ID

• SOKK Executive Committee ID for political emigrants

• Refugee ID

A visit to the doctor is an important step in the life of every child. To avoid stress and make the visit the most comfortable it can be, it is important for parents to prepare their children properly. At Medincentre, specialists care about creating a friendly atmosphere for children to feel calm and confident.

Why to prepare children for a visit to a doctor?

Many children fear doctors, especially if they had a negative experience in the past. Explaining the purpose of a visit and use of words that are known to the child help lessen their anxiety. Preparing for a visit also helps parents feel confident and avoid unnecessary stress.

Importance of preparing

• Decrease the fear of doctors

• Helping the child understand why the visit is necessary

• Increased trust to medical staff

• Easing the doctors work as the child will behave more calmly

• The chance to talk about symptoms and questions beforehand to get the most out of the visit 

• Strengthening the child’s confidence in the medical process

Main stages of preparing a child

1. The child's psychological attitude

Psychological preparation plays a key role. To do that:

• Explain the purpose of the visit beforehand. Tell them that the doctor helps to stay healthy. Avoid using scary phrases like: “If you behave poorly the doctor will sting you” 

• Play a “Doctor” game. Using toys, show how the doctor listens to breath, checks the throat or makes an “injection”. This will make the process less frightening.

• Be honest. If the procedure may cause discomfort tell your child beforehand, however make it clear that it is important for their health.

• Give them rewards. Promise your child a small reward for their bravery — it will help them go through the visit more easily.

• Talk in understandable words. Do not use complicated terminology that might scare your child. 

2. Choosing a time for the visit

Choose a time that does not disrupt the sleep and eating patterns of the child. Morning hours are usually more suitable because the child isn’t tired yet.

• Make sure that the child has slept well. Lack of sleep can increase anxiety.

• If your child is too young choose a time that corresponds with their wakeful period.

3. Document collection

Make sure that you bring:

• The child's passport of birth certificate

• Сompulsory medical insurance policy

• Medical record or extracts from it

• Results of previous tests or examinations 

• A list of medication that the child is taking on a daily basis

4. Discussing symptoms with the child

If the child is old enough to express what they are feeling, discuss what is bothering them.

• Clarify where and how does he feel pain so that the doctor may identify the problem easier 

• Take notes of the main concerns not to forget mentioning them during the visit

Preparing for different kinds of visits

A routine check-up

• Explain to the child that the doctor will check how they are growing and developing.

• Tell them that they will have their height, weight, temperature measured and possibly  eyesight and hearing checked. 

• Convince them that it is merely a “check-up” and there will be nothing painful

Vaccination

• Tell them beforehand why they need vaccination shots. Explain that the injection may be slightly uncomfortable, but that feeling will pass quickly.

• Show them how to take a deep breath to overcome the pain.

• Tell them that the vaccination protects them from diseases and makes the body stronger.

Taking tests

• Explain that tests are a way to know what is happening inside the body.

• If there will be a blood test offer the child your hand for them to hold or distract them by counting to ten. 

• Explain that blood “helps the doctor to know the secrets of your body.” 

• For a urine test, explain that it is needed to check the work of internal organs.

Diagnostic procedures

• If an X-ray, Ultrasound or an MRI are planned explain to them how the procedure will go

• For example, tell them that the doctor will “take a picture” of their internal organs.

• Underline that the procedure is painless and takes very little time.

• If the child is afraid of the equipment, explain to them that they are absolutely safe.

Advice for parents 

• Don’t rush. Plan the visit in a way when you have time to prepare and not worry.

• Talk to the doctor beforehand. Clarify what the visit will look like to explain it to your child.

• Take something to eat. If the visit is time consuming don’t forget to take water and something to eat for your child.

• Compliment the child. After the visit, tell them that they did good even if he was a little worried. 

• Choose comfortable clothing for your child. Comfortable clothing will help lessen stress.